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HealthAware

UI/UX | WEB DESIGN & DEVELOPMENT | RESPONSIVE DESIGN | CASE STUDY

HealthAware is a responsive website that helps users track and fact-check their health care expenses. Upon receiving a medical bill in the mail, we aid in the process of reviewing these bills to ensure that each line item reflects the correct medical procedures and that users are being charged fare rates for the services rendered.

FEATURES

  • Track and fact-check health care expenses to ensure that bills reflect the correct procedures and rates.
  • View price comparisons between your bills and national standards.
  • Compare rates for medical procedures with hospitals nearby.
  • Negotiate health care costs and billing errors from start to finish.
  • Communicating directly with your health insurance company in order to quickly resolve billing errors.
  • View accumulated health care expenses in order to maximize your health insurance benefits.

TARGET AUDIENCE

  • Men and women between 25 & 50 years of age
  • Live in the United States
  • Hold privately-purchased or employer-sponsored insurance
  • Medical expenses between $5,000-$50,000 annually
  • Interested in gaining an understanding regarding healthcare costs

Percentages determined by user testing.

PRIMARY TASK FLOW

INFORMATION ARCHITECTURE

COMPARE COSTS

COMPARE RESULTS

When users compare their medical bills with Medicare costs, we calculate the percentage difference, dollar difference and display a side-by-side visual display of both costs.

TIMELINE

USER TESTING

Three phases of user testing were implemented for this project. Testing included email questionaires, moderated in-person testing with both paper prototypes as well as a live url. Moderated in-person testing included concurrent thinking aloud and retrospective probing.

TECHNICAL PROCESS

This project was built using the Bootstrap framework. Javascript and jQuery were used to develop a functional search, comparison of user input with a dummy database, interactive map, etc. The final product is a responsive website which can be used on desktop, tablet or mobile.

Although the United States struggles with a health care system that is unaffordable and inefficient, HealthAware provides a solution to one aspect of this issue. HealthAware effectively gives Americans the ability to review their medical bills for correct procedures and costs, then helps them take action towards quickly correcting those errors. By using our site, users can gain a solid understanding of fair market rates for healthcare procedures.